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Amtrak Coast Starlight Review

Amateur Hour on the West Coast Rails

Revised 4/2021

Dear Polite Traveler,

I will never, ever, ever – did I mention never? – ride Amtrak north from CA for an overnight trip.  Why?  Please read along.

Note: Follow CDC and Amtrak guidelines when visiting.  Always wear your face mask when in public.   

Old, Smelly and Rocky

Plain and simple.  This train smells old and rotten.  I noted a constant air freshener smell emanating from the air vents attempting to mask the stink, but it didn’t work well.  In fact, our clothes and baggage now smell like the darn train!  After some time, the smell just seemed to blend in with all the other train annoyances, like the constant, and sometimes violent, rocking.  I expected some, after all, this is a tall box running along metal rails.  Nevertheless, this was extreme, nothing at all like the many other trains I’ve ridden.


Seating in Business Class: The Entertainment of the Evening

We left from Davis, CA for a trip to Portland, and since the Coast Starlight leaves at 11:30 pm, we were ready to jump onto this traveling tin can and settle into gentle rocking.  Paying up for business class seating seemed a smart bet for a comfy sleep at that hour.  After all, the seats recline and the bottom of the chair folds up into a proper recliner.  Nope.  

Sleep was not had by this couple.  I don’t know what size human – we’re not big people — these seats were made for.  When reclining, the headrest was well above my head; the middle of the seat was in the middle of my back, and the end of the footrest was at my ankles.   I struggled to stay in the seat, as I’d slide down it all night, which was very long.  More on that later. 

It was also very cold, light, and loud.  We struggled to stay warm, even wearing coats.  Also, to avoid the light from the stairs, we opted for two of the few unoccupied seats (yep, there’s no assigned seating) nearer the connecting doors.  People went through those doors all night!  When one opens, it sounds like 10 bags of ice ripped and thrown hard onto the floor—very loud.  Not that we could sleep anyway, but it was jarring, to say the least. 

The one positive was that there was plenty of space between seats.  I had ample room to keep my bags directly in front of me. 

This is Business Class?  Why...?

Okay, so we had a bit more space and comfy “looking” seats in business class.  However, doesn’t the word “business” imply one could conduct some sort of business?  Like, I don’t know...connect to the Internet?!  Yep, no Internet for us.  Double darn.  The only connection to the outside world was through the satellite coverage of our cellphones.  Once in the mountains, that disappeared too. 

Additionally, business class is supposed to include some amenities.  The only ones availed to us were a bottle of water and a $6 voucher each.  The voucher helped pay for the so-so breakfast. 

Why are we stopping?

Unknown to us before booking this turbulent excursion, Amtrak doesn’t own much of the tracks.  Even if we had known, we couldn’t have known what the implication would be.  It is, in fact, very important.  The passenger trains must yield to those hauling freight.  This meant that we sat for hours not far from home while a broken-down freight train was repaired and passed us.   Arg.  At least we reached our hotel for wine time—reaching for a silver lining.

Our Return Trip was ...what?  Canceled?!  What??!

Before we left Davis, the Station Master offered us an upgrade to a “Roomette” for our return trip home which we gladly snatched.  The positives are the beds, privacy, all meals paid, and climate control.   Check, check and check.  Sounds great...we thought. 

Surprised and grateful, we found a special lounge available for those who purchased business, roomette, and sleeper car tickets at the Portland train station.  Yea us.  However, as we entered, handed our tickets to the nice lady who scanned them, we found ours were canceled.  What??  

My first reaction was out-of-control laughing.  Why not, I thought.  This train is antiquated, and the staff doesn’t seem interested in the passengers, so why wouldn’t someone mess up our reservations.  Made perfect sense to me. Nevertheless, this genuinely nice lady found us another roomette and we were on our way to Davis.  Woo hoo. 

This is a Roomette?  No. Really?

So, the good I mentioned above.  It was nice to have our privacy and to be able to control the temperature.  The seats were much more comfortable as well.  Unfortunately, that’s where the positives end when there are two sharing the room. 

The seats pull out into a tiny single bed.  There is a four-inch, soft, mattress that is placed on top for more comfort.  Bedding is included.  Above, a top bunk pulls down.  This is simply a board with a ¼-inch pad.  There is no mattress for the top bunk.  I suppose the average person would be too close to the ceiling if a mattress is added, as there isn’t much room above the top bunk.  Still, I had high hopes for a night’s sleep. 

Although I was more comfortable in this hard bunk than the business class seats, I didn’t sleep much.  I couldn’t lay in one position for long without my joints yelling at me.  Plus, getting out of the bunk onto approx. six-inch narrow “steps” wasn’t easy, especially for one over 60.  Us oldsters need to visit the bathroom multiple times each night.  Oh fun. 

Food and Beverages

Once on the train, dumped our bags in our little closet, we found our way to the dining car for a late lunch.  Hey, why not?  All meals are covered.  Surprisingly, our salads were scrumptious, as was our dinners, which for me was a delicious, well-grilled steak and for hubby a chicken dish.  We finished both meals with a shared—albeit small—cheesecake.  Yum. 

I drank a ton of tea during both daytime treks and hubby enjoyed his iced tea for meals: comparatively priced to a restaurant.  Since I drink tea constantly during the day, I add hot water to the same teabag often.  So, I’d get a few steps on my Fitbit trekking down to the café car.  There, one can get hot water, ice, drinks, and a few simple meal options.  

As a wannabe oenophile I drank wine for dinner, which was a fairly decent chardonnay at a reasonable price: $16 for a split. 

Finally!  Davis!  Wait!  Stop the Train!

As the sun rose, so did we.  We were scheduled to reach Davis around 7 am, so we woke and readied ourselves for our stop in plenty of time.  Since our car attendant didn’t show up to reset the beds to seats, I shoved the mattress into the top bunk and pushed, pulled, and with more shoving the room was back to normal.  This wasn’t easy with such a limited room in which to work.  But it was necessary to get our bags from under the bed. 

As we neared the station, we ventured to the lower floor to exit the train.  Normally, the attendant would already be there waiting for the train to stop to assist those departing.  Nope.  He never showed.  The writing on the door stated clearly that it wasn’t to be opened by passengers, but I didn’t want to stay on this train.  So, as other passengers passed outside our door and I was certain our car attendant wouldn’t arrive in time, I opened part of the door—it is a two-door system.  Alarm bells rang, still no attendant and the train begins moving.  Ah!  Within a car length, a voice on the speaker stated that a passenger in car 32 needs to depart.  Finally! 

Summation of the Hot-Mess Train Trek Drama

This is the worst train experience I’ve ever experienced.  It is unfortunate since I rode this same train many years ago.  That train is gone and replaced with a dumbed-down, dirty, old, mess, filled with incompetent and, many times, rude staff.  Some were pleasant, but not most.  One waitress even told a gentleman, who had asked two questions about a meal, to hurry up so she could get to the next table.  

One seemed pleasant as I was passing through the dining car and offered me ice that I was prepared to fetch several cars down.  Although polite at first, he ended up talking down to me.  Because I had changed my mind about an offer of another glass of ice, he grunted, “Sure, I have more glasses.  I wouldn’t have mentioned it if I didn’t.”  This same person told another passenger, “You should have thought about that before.” 

The Polite Traveler Note

These behaviors are plain and simple impolite and dismissive.  Since I’ve taught people skills for over 20-years, which is basically, how to politely interact with others, witnessing poor behavior grates on me.   I feel it is best to be aware of our actions and how we treat others.  Everything we do affects others.  Everything.  So, we all must decide—every day—how we will live in harmony with those around us. 

Please share your experiences!

Continue with a Tour of Portland

Portland: The Land of Weird

Embassy Suites by Hilton Portland Downtown

Portland Walking Tour Review

 

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