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My Trip to the Big Island and Review of the Hilton Waikoloa Village Hotel

Big Island; Hilton Waikoloa Village Hotel; Hawaii

Imagine a trip to a tropical island.  The air is fresh with smells of the ocean, sand, and something that can’t be put into mere words.  It is more of a feeling, rather than something that can be simply discussed or splashed down on a cold page.  Now, imagine Hawaii. 

If you’ve never been, you are probably picturing swaying palms, sandy beaches, and tanned bodies lying everywhere.  Even if you’ve been to some of the Hawaiian Islands, you may be visualizing this right now—great vision to invoke mid-winter.  Keep this vision as we move on.    

The big island, Hawaii, always held great interest for me since I was a young child because of the many romantic stories about the cowboys on the biggest cattle ranch in the US, the Parker Ranch.  Of course, in Hawaii, those cowboys are called Paniolos.  So here I am, a much older version of that little girl swooning over ranch life and horses and expecting to see cattle roaming over green hills and through luscious grassy valleys. 

When we finally had the opportunity to visit the ever-growing island, I was more than a bit surprised to find that ideal, that vision is not the reality.  There are cattle to be sure.  There is a ranch somewhere north.  But there is much, much more.  That “more” is especially interesting.  Interested?  Well, let’s begin at the beginning, shall we?



The Flight with a Slice of Caution

We left our home in CA from the Sacramento International Airport. At the time, Covid wasn’t even a bad dream.  So, we sailed through security, the flight was on time and the trip was uneventful.  For our next trip, and for yours, do your homework before arriving.  Rules change often.  When masks are expected, wear them.  Vaccinate and don’t forget your vaccination verification card.  Don’t fight the rules and your trip will be much more pleasant.     

The Airport

After a short connecting flight from Oahu to the big island, we finally arrived mid-afternoon.  The airport is small with only a few informal buildings announcing, “Welcome, buy stuff here.”  For many of us, our next stop is to rent a car and that is just where we began our island journey. 

Accessibility Note

For the mobility challenged, these planes are smaller and do not have a ramp.  Please contact the airline well before your flight to ensure they wheel their portable ramp to the plane for your wheelchair. 

Car Rental and Pushy Reps

We chose Alamo, but there are the usual suspects from which to choose.  The representatives were robustly pushing their insurance and full tank of gas.  Geez.  From behind the counter, he kept ranting about our insurance not covering the daily loss of use if we ding the car. 

So, inevitably we, as most of the others we spoke to, purchase it out of fear, frustration, and the desperation of being beaten down and bullied.  They try to scare the uninformed into buying their gas by telling you, I, all of us newbies to the island that it may be difficult to find gas (to return the car with a full tank) before returning the rented vehicle.  This is far from true.  There is a gas station within a mile from the airport. 

Note

Always, no matter where you travel, take pictures of every inch of the vehicle before leaving the lot.  If you find anything, report it and have the rep note what you’ve found.  Even though this may take time, it’s worth it.

Martian Landscape in Hawaii

For those new to this island, you might be a tad surprised as you leave the airport.  Be forewarned.  The landscape abruptly changed from nearby ocean to what appeared to be a Mars landscape.  Honestly, it was a bit frightening.  Black lava rock all around us and as far as the eye could see, except…lava graffiti.  It was a bit cheesy.  It seems that people from far a wide feel the need to write messages or their names with small white lava rocks placed against the huge black mounds.  It isn’t very attractive, but neither is the landscape. 

After miles and miles of seemingly endless lava rocks so huge it seems one could build an entire city of it, well, several cities perhaps, we happened upon four-legged life forms.  Evidently, this island is inhabited by wild goats and sheep who roam around the island, including this seemingly dead part.  Ah…do I see a promising sign?

Bring on the Resort Zone!

Finally, the flashing light ahead beckons us to enter—cue dramatic music—The. Resort. Zone.  Once we turned off the main road, we didn’t have to travel far to find our resort.  It was only about 15-20 minutes from the airport. 

There are condos galore, which are surrounded by well-manicured grounds and golf courses.  The real treat was finding the King and Queen’s Shops just steps from the hotels.  We stopped in at the Queen’s Shops’ ABC Gourmet Store to pick up some wine for our room.  The prices and selection were surprising.  I love that store—more on it later. 

Another Excellent Hilton

Ah, our beautiful hotel!  We chose the Hilton Waikoloa Village Hotel, 69-425 Waikoloa Beach Drive, Waikoloa, Hawaii.  It was breathtaking.  Really.  It is widely known as the “Disneyland” of hotels for good reason. 

This resort is literally 62 beautifully landscaped and amazingly designed acres carved out of the lava.  Overachieving even more by having four acres of swimming pools with one that is a saltwater snorkeling lagoon.  These perfectionists have even created a white sand beach as merely one option, of which there are many, to rest our cares away while soaking in the sun. 



The Dolphin Encounter Program

The dolphin encounter program is billed as “educational.”  However, I found the “show” to be no more than a shameful embarrassment to the dolphins.  They perform a few tricks on command to get several camera shots for the customer and then the poor creature is sent away to the minuscule quarters.  All is visible to all who mill about nearby.  

They are beautiful to behold.  I couldn’t participate and wish we treated them better.  That’s just me though. 

Accessibility Note

Some of the hotel’s beaches are not wheelchair accessible, especially the sand beach.  However, it isn’t difficult if one is somewhat ambulatory.  All others were fairly easy to navigate.  Additionally, the dolphin encounter program is fairly accessible to those who can be wheeled directly to the water and helped in. 

How to Navigate This Huge Compound?

Most likely the first thing you will notice and take advantage of is the hotel’s Swiss-made trams.  There are stops at each Tower and the main lobby.  These arrive every few minutes and are worth the wait, as the property is vast, and this is a great way to get to know the resort. 

Another transportation alternative is the Disneyland-inspired mahogany boats designed as water taxis.  Alongside the hotel’s walkway—running the entire length of the grounds—and the tram, which runs directly next to it, is a saltwater river that runs all along the hotel.   It is teeming with fish, including some good size barracuda.  We saw all the hotel’s feathery visitors up close and personal while riding in the boats.  Plus, we did glimpse the elusive “Elvis”—a rather large barracuda.

If you choose to walk, you just may be overwhelmed by the $7 million worth of Polynesian and Asian artwork displayed in the walkways.  Every time we strolled down the flagstone “Museum Walk” I was amazed by art I hadn’t noticed before.  There is so much art that it is difficult to take it all in. 

Accessibility Note

The trams accommodate guests in wheelchairs.  An attendant will come out and pull the ramp for the wheelchair, so wait for him/her.  I did notice several people get out of their chairs and step into the tram.  They most likely did not know about the ramps. 

The taxis are not suited for the non-ambulatory.  Still, if possible, do try to experience this delightful opportunity. 

The grounds are lovely to explore.  But there are some restrictions for those in wheelchairs.  The walkways over waterfalls and some bridges may be difficult for those who lack assistance.  It wasn’t a problem for us as I had my husband and at this time was not in a wheelchair. 

Accessible Rooms Note

The hotel, as expected, has several accessible guest rooms serving a variety of special needs.  These rooms are on various floors and feature lowered door peepholes, lever door handles, lower or adjustable closet rods, closed-caption television, tub grab bars, lever tub fixtures, and hand-held showerheads.  And, if you traveled without your wheelchair, but now need one, they can have one available for you.  I advise contacting the hotel for a copy of their booklet for special needs guests.  It is very informative, and you will be aware of their facilities before you arrive. 

More by The Polite Traveler

How to Dine Cheaply When at the Hilton Waikoloa Village Hotel

A Must-Skip Activity: Hilton Waikoloa Village Hotel Luau

Hilton Waikoloa Village Timeshare Spiel is a Time-Sucking Bullying Session


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